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    Privacy Policy

    This Privacy Policy explains how ActWise Therapy processes your personal data in accordance with the EU General Data Protection Regulation (GDPR).

    1. Who is the data controller?

    ActWise Therapy

    The data controller is the organisation that determines the purposes and means by which your personal data is processed under the GDPR.

    2. What personal data do we collect?

    We may collect and process the following categories of personal data when you use our website or services

    Visitor data

    IP address, browser type, date and time of visit, pages visited. This information is collected through cookies and analytics tools.

    Contact forms / bookings

    Name, email address, telephone number, message content and booking details.

    Communication

    Email correspondence that you send to us.

    3. Purpose and legal basis for processing

    We process your personal data in accordance with the EU General Data Protection Regulation (GDPR).

    Legal bases we use:

    • —Consent (Art. 6.1.a GDPR): When you accept cookies or voluntarily submit information via forms.
    • —Contract (Art. 6.1.b GDPR): Processing necessary to provide booked services.
    • —Legitimate interest (Art. 6.1.f GDPR): To improve the website and ensure its secure operation, for example through the use of web analytics.

    4. Cookies and similar technologies

    We use cookies to operate the website, analyse its use and improve functionality. You can manage or change your cookie preferences through your browser settings.

    5. Third parties / data processors

    We use external service providers to support certain functions of our website. These providers process personal data on our behalf and under our instructions, and appropriate data processing agreements are in place in accordance with the GDPR.

    Examples:

    • —Web analytics: Google Analytics or a similar analytics provider. These services process data in accordance with their own terms, and we ensure that appropriate safeguards are in place.

    6. How long is your data stored?

    We only store personal data for as long as necessary for the purpose for which it was collected, for example:

    • —Contact forms/bookings: up to 2 years after last contact.
    • —Web analytics: up to 26 months depending on the analytics tool's storage.

    When data is no longer needed, it is deleted or anonymised.

    7. Your rights under the GDPR

    As a data subject, you have rights under the GDPR, including:

    • —Right to request access to your personal data (subject access request).
    • —Right to have inaccurate data corrected.
    • —Right to request erasure ("right to be forgotten").
    • —Right to request restriction of processing.
    • —Right to object to processing based on legitimate interest.
    • —Right to data portability.

    You can always withdraw consent when processing is based on consent.

    8. How to exercise your rights

    You can exercise your rights by contacting us via the contact form.

    We normally respond within one month of receiving the request, in accordance with the GDPR.

    9. Complaints to the supervisory authority

    If you believe that our processing of your personal data violates the GDPR, you have the right to file a complaint with the Swedish Authority for Privacy Protection (IMY).

    10. Changes to this policy

    We may update this privacy policy as needed, for example to comply with changed legal requirements or updated services. The latest version is published on this page.